Privacy Policy — bing8

1 About This Privacy Policy

1.1 bing8 is committed to protecting the privacy of its members. This Policy is designed to give you a clear and honest account of how bing8 handles your personal information — what we collect, why we collect it, how long we keep it, who we share it with, and what you can do about it.

1.2 bing8 processes personal data in compliance with applicable data protection laws, including the requirements set out by the National Privacy Commission (NPC) of the Philippines under the Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations.

1.3 bing8 acts as the data controller in respect of personal data collected from Members through the Platform. Where bing8 engages third-party service providers to process data on its behalf, those providers act as data processors and are bound by written data processing agreements that impose obligations equivalent to those in this Policy.

1.4 This Policy should be read together with the bing8 Terms & Conditions and Responsible Gaming Policy, both of which form part of the overall framework governing your relationship with bing8.

2 Personal Data We Collect

2.1 bing8 collects personal data through several channels, including account registration, ongoing use of the Platform, payment transactions, customer support interactions, and automatic technical data collection. The categories of data we may collect include:

2.1 Identity & Contact Data

• Full legal name as it appears on a government-issued ID;
• Date of birth (required to verify the 21+ age eligibility requirement);
• Registered email address;
• Philippine mobile number (+63 format);
• Residential address, including barangay, city/municipality, and province.

2.2 Verification & KYC Data

• Copies of government-issued identification documents (e.g., PhilSys ID, passport, driver's license, SSS/GSIS ID, PRC ID, voter's ID);
• Proof of address documentation;
• Selfie or live photograph submitted during identity verification;
• Payment account verification details (e.g., GCash number, bank account name and number).

2.3 Financial & Transaction Data

• Deposit and withdrawal transaction records;
• Payment method identifiers (e.g., GCash mobile number, Maya account, bank account details);
• Account balance history;
• Wagering and gameplay transaction records.

2.4 Platform Usage & Gaming Data

• Games accessed, bet sizes, session duration, and game outcome data;
• Login history including timestamps and device type;
• VIP program tier status and loyalty point accumulation;
• Bonus claims and promotional participation records.

2.5 Technical & Device Data

• IP address and approximate geographic location derived from IP;
• Device type, operating system, and browser type;
• Cookie identifiers and session tokens (see Section 8);
• Platform interaction logs for security and fraud detection purposes.

2.6 Communications Data

• Records of live chat, email, and other communications with the bing8 support team;
• Feedback, survey responses, and promotional opt-in or opt-out preferences.

3 How We Use Your Personal Data

3.1 bing8 uses the personal data it collects for the following purposes:

4 Legal Basis for Processing

4.1 bing8 processes your personal data on one or more of the following legal bases:

• Contract Performance: Processing necessary to perform the contract between you and bing8 — including account management, payment processing, and delivering gaming services.
• Legal Obligation: Processing required to comply with applicable laws including AML regulations, PAGCOR licensing requirements, and the Data Privacy Act of 2012.
• Legitimate Interests: Processing for purposes of fraud prevention, platform security, and improving bing8's services, where such interests are not overridden by your privacy rights.
• Consent: Processing for direct marketing communications, non-essential cookies, and certain analytics purposes where bing8 relies on your explicit opt-in consent.

4.2 Where bing8 relies on consent as the legal basis for processing, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before the withdrawal.

5 Data Sharing & Third-Party Disclosure

5.1 bing8 does not sell, rent, or trade your personal data to any third party for their own commercial purposes. Data is shared with third parties only in the following circumstances:

5.1 Service Providers

bing8 engages carefully selected third-party service providers to assist in delivering our services — including payment processors (GCash/Maya/BPI/BDO), identity verification platforms, cloud infrastructure providers, fraud detection systems, customer support tools, and game software providers. These providers are permitted to use your data only as necessary to perform their contracted functions and are bound by confidentiality and data protection obligations.

5.2 Regulatory & Law Enforcement Authorities

bing8 may be required to disclose your personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), or other lawfully authorized Philippine government bodies when required by applicable law, court order, or regulatory requirement. bing8 will, where legally permissible, notify affected Members of such disclosures.

5.3 Corporate Transactions

In the event of a merger, acquisition, restructuring, or sale of bing8 assets, your personal data may be transferred to a successor entity as part of that transaction. bing8 will provide advance notice of any such transfer and the successor entity will be bound by this Privacy Policy or an equivalent standard of protection.

6 Data Security

6.1 bing8 implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, loss, alteration, or disclosure, including:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the bing8 Platform;
• AES-256 encryption at rest for stored personal and financial data;
• Role-based access controls ensuring that bing8 personnel access member data only on a documented need-to-know basis;
• Multi-factor authentication for internal system access by bing8 personnel;
• Regular penetration testing and vulnerability assessments conducted by independent security specialists;
• Continuous monitoring of platform systems for anomalous activity indicative of security incidents;
• Incident response procedures aligned with National Privacy Commission notification requirements in the event of a data breach affecting member rights.

6.2 While bing8 applies rigorous security standards, no data transmission over the internet or electronic storage system can be guaranteed to be 100% secure. Members are reminded to use strong, unique passwords for their bing8 accounts and to enable two-factor authentication for additional protection.

7 Data Retention

7.1 bing8 retains your personal data for the period necessary to fulfill the purposes for which it was collected, subject to the following retention principles:

• Active account data is retained for the duration of your bing8 account and for a minimum of five (5) years following account closure, in compliance with PAGCOR and AML regulatory record-keeping requirements;
• Transaction records are retained for a minimum of five (5) years from the date of each transaction;
• Identity verification documents are retained in accordance with applicable KYC and AML regulatory timelines;
• Support and communications records are retained for up to three (3) years from the date of the interaction;
• Marketing consent records are retained for the duration of consent and for one (1) year following withdrawal;
• Technical and security logs are retained for up to twelve (12) months.

7.2 Upon expiry of the applicable retention period, personal data will be securely deleted, anonymized, or pseudonymized in a manner that makes identification of the individual impossible.

8 Cookies & Tracking Technologies

8.1 bing8 uses cookies and similar tracking technologies to operate and improve the Platform, maintain your logged-in session, and analyze usage patterns. The following types of cookies are used:

8.2 You can manage cookie preferences through your browser settings. Disabling non-essential cookies may affect the functionality and performance of certain bing8 Platform features but will not prevent access to core gaming services.

9 Your Data Rights

9.1 Under the Data Privacy Act of 2012 and applicable data protection principles, bing8 Members have the following rights regarding their personal data:

9.2 To exercise any of the above rights, contact the bing8 data protection team at [email protected] with the subject line "Data Rights Request." bing8 will respond within thirty (30) days of receiving a verifiable request. bing8 may need to verify your identity before processing a data rights request to ensure the security of your account.

9.3 If you are not satisfied with how bing8 has handled a data rights request, you have the right to lodge a complaint with the National Privacy Commission of the Philippines (privacy.gov.ph).

10 Children's Privacy & Age Restriction

10.1 Age verification is a mandatory step in the bing8 account registration process. bing8 uses documentary verification — requiring submission of government-issued ID — to confirm that every Member meets the 21+ eligibility requirement before granting access to real-money gaming services.

10.2 If you are a parent or guardian and believe that a person under 21 has created an account using your details or those of a minor, please contact bing8 support immediately at [email protected] so the account can be investigated and closed without delay.

11 International Data Transfers

11.1 bing8 primarily serves Filipino players and processes most data within infrastructure designed to serve the Philippine market. Where bing8 uses third-party service providers whose infrastructure is located outside the Philippines — such as global cloud platforms, payment processors, or game software providers — personal data may be transferred internationally.

11.2 bing8 ensures that any international transfer of personal data is carried out with appropriate safeguards in place, including contractual clauses that impose data protection standards equivalent to those under Philippine law on the receiving party.

11.3 By using the bing8 Platform, you acknowledge that your personal data may be processed in countries outside the Philippines, subject to the safeguards described in this Section.

12 Changes to This Privacy Policy

12.1 bing8 may update this Privacy Policy from time to time to reflect changes in applicable law, our data practices, or the services we provide. The date of the most recent update is shown at the top of this page.

12.2 For material changes — such as new categories of data being collected, new purposes of processing, or significant changes to retention periods — bing8 will notify registered Members via email to the address on file, or via a prominent notice on the Platform, at least fourteen (14) days before the changes take effect.

12.3 Your continued use of the bing8 Platform after the effective date of any update to this Policy constitutes your acceptance of the revised Policy. If you do not agree to an updated Policy, you should stop using bing8 and contact support to close your account.

13 Contact & Data Protection Queries

13.1 For any questions, concerns, or requests related to this Privacy Policy or the processing of your personal data by bing8, please contact us through the following channels:

• Email: [email protected] — subject line: "Privacy Inquiry" or "Data Rights Request"
• Live Chat: Available 24/7 through the bing8 Platform after login
• Response Commitment: bing8 aims to acknowledge all privacy inquiries within 72 hours and provide a substantive response within 30 days

13.2 bing8 takes all privacy complaints seriously. If your complaint is not resolved to your satisfaction through our internal process, you have the right to escalate your concern to the National Privacy Commission of the Philippines, the government body responsible for enforcing the Data Privacy Act of 2012.